Quality and high standard services are crucial for BALFIN Group. To support retail and other industries’ customers or stakeholders, and enable a superior experience, Group’s companies in the service sector provide 24h support and intel on consumers’ behavior.


Elektro-Servis, established in 2008, is the largest service provider of its kind in Albania, Kosovo (2014), and North Macedonia (2013). The company provides professional after-sale and repair services for electronic products. Elektro-Servis is entitled to exclusive rights on these services from some of the most renowned brands of the world, such as Samsung, LG, Philips, Huawei, etc.

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On Solutions, one of the newest companies of BALFIN Group launched in 2020, provides Customer Care, Loyalty Programs and market research services. On Solutions manages the biggest loyalty program in Albania, Happy, with almost 300,000 members being rewarded yearly. Happy Program is the only multi-brand scheme in Albania with a participation of four big retail companies Spar, Neptun, Jumbo, and Fashion Group Albania, and others are on the way to join soon. The company has expertise in Customer Care services, offering high-level experience to customers on daily basis. On Solutions is also responsible to run researches, surveys and measure customer satisfaction.