VACANCY ANNOUNCEMENT

Company Profile: Milšped Albania is a JV company of Milšped Group and Balfin Group which make joint market appearance in the Albanian market in the domain of logistic services.

The company started operating in March 2014. From the very start, it has implemented high standards in all segments of its business and is guided by the finest examples of Milšped Group practice. All our present and future clients are offered full logistics services customized to their increasingly complex demands in a high standard business in each segment. The company offers its services in warehousing, distribution, customs agency, customs warehouses, international road transport, organization of air ship and rail transport.

BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries, Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people. Total Group’s Assets (including financial institution) is € 2.2 billion, as of 2023 data.

Job position:                Call Center Operator

Department:                 M-One

Location:                       Tirana

Summary: Call Center Operator is responsible to handle customer queries, resolve delivery-related issues, and support our last-mile delivery operations. He/ She will be the first point of contact for customers, ensuring a smooth and efficient experience.

Duties and Responsibilities:

• Answer incoming calls and respond to customer inquiries regarding delivery status, delays, or issues;
• Provide real-time updates on package tracking, delivery times, and any changes in service;
• Assist customers with rescheduling deliveries or redirecting packages as needed;
• Handle customer complaints professionally, providing solutions or escalating issues to the appropriate teams;
• Coordinate with delivery drivers and logistics teams to resolve any last-mile delivery problems;
• Maintain up-to-date records of deliveries, failed attempts, and customer feedback;
• Collaborate with the operations and logistics teams to ensure timely delivery and address any delays;
• Provide clear and concise communication to both customers and internal teams;
• Performs additional tasks on the orders of the direct superior.

Qualifications and Skills:

• Proven experience in a customer service or call center role (preferably in logistics, last-mile delivery, or transportation);
• Excellent communication and problem-solving skills;
• Ability to work under pressure and handle multiple tasks;
• Strong attention to detail;
• Empathy and patience when dealing with customer issues;
• Good organizational and multitasking abilities;
• Familiarity with logistics and delivery systems is a plus.

Work conditions: Balfin Group and Milsped Group offer an attractive benefit package, including a fair remuneration based on merit and performance evaluation.

Application Procedure:

To apply for this position, please submit your CV before: 18.10.2024 to ajora.isufi@milsped.com through email address.

* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the “Protection of Personal Data”.