Balkan Finance Investment Group, BALFIN Group, is one of the most important and successful investment groups in the Western Balkans region. Geographically, the BALFIN Group is present in Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, and the USA, with approximately 5,000 employees in total. The activities of the BALFIN Group include real estate development and management, wholesale and retail sales, banking, asset management, media, and logistics. The BALFIN Group is growing steadily and contributing to improving the living standards of communities through economic development, the introduction of new ideas, employment, and social investments.

Elektro-Servis shpk is a company specialized in the repair of electronic and household appliances. Founded in 2008, Elektro-Servis is the largest service provider in Albania and neighboring countries, with exclusive rights for leading global brands such as Samsung, LG, Sony, Philips, Beko, Bosch, etc.

Position: Category Manager
Department: Operational Department
Reports to: Operational Manager
Location: Tirana

Core functions and responsibilities:
The Category Manager is responsible for managing and coordinating activities related to the assigned category, overseeing operational processes, task distribution, and tracking orders and repairs. They ensure processes are optimized, accurately reported, and collaborate with other departments to improve service and efficiency.

Main Responsibilities:

1. Staff coordination and organizing daily tasks:
   • Distribute and plan tasks for the technical staff based on priorities and workload.
   • Ensure that each task is delegated according to the technicians’ specialization and skills.
   • Monitor task completion and optimize processes to avoid delays.
2. Management of data systems and documentation:
   • Record and update the status of each order, repair, or installation in the service management system.
   • Ensure that any changes in status are reflected in real-time to ensure transparency and efficiency.
   • Maintain an archive of necessary documents for each service performed, ensuring compliance with company standards and regulations.
3. Closing and reporting of processes:
   • Close service orders in the system once completed and verified.
   • Verify the accuracy of recorded data to avoid discrepancies in reporting and invoicing.
   • Report on work status, delays, and issues to the Operational Manager daily and weekly.
4. Management of supplies and materials:
   • Prepare and submit requests for the purchase of spare parts and auxiliary equipment needed for services.
   • Collaborate with the purchasing department to ensure the necessary parts are available at the right time.
   • Monitor material stock and identify the need for new supplies.
5. Management of returns and warranties:
   • Declare and return defective or unusable parts to suppliers or the relevant department.
   • Ensure that returns are accurately documented to avoid losses or misunderstandings with suppliers.
   • Follow up and coordinate warranty cases for repairs or replacements.
6. Tracking and resolving complaints:
   • Receive and analyze customer complaints via the Call Center or other communication channels.
   • Collaborate with technicians and the service department to provide accurate and prompt responses on technical issues.
   • Ensure that each issue is addressed within set deadlines and report critical cases to relevant supervisors.
7. Interdepartmental collaboration for product inflow/outflow and operational processes:
   • Coordinate information with the logistics and warehouse departments to track product movement.
   • Maintain regular contact with the warranty department to follow up on repair and defect-related matters.
   • Ensure that every inbound and outbound product process is accurately documented and reflected in the system.
8. Management of service costs and billing:
   • Responsible for setting repair costs based on parts used and other operational expenses.
   • Ensure that billing is accurate and in line with company policies.
   • Analyze operational costs and propose improvements to reduce expenses and increase efficiency.
9. Staff development and training:
   • Identify training needs for technical staff and ensure they are updated with the latest technologies and procedures.
   • Collaborate with the human resources department to organize internal and external training.
   • Provide support and guidance to technicians to improve productivity and service quality.
10. Monitoring and improving operational processes:

• Continuously assess work processes and suggest improvements to increase efficiency.
• Implement best practices in category management and service coordination.
• Use analytical data to identify problems and develop strategies for resolution.

Work Experience: At least 1-3 years of work experience.
Other Qualifications: Good knowledge of Microsoft Office applications.
Knowledge of the English language.

Profile Competencies:

• Excellent organizational, coordination, planning & monitoring skills.
• Strong communication skills.
• Ability to work in a team.

Interested candidates can send their CVs to the email address: hr@elektroservis.al. Deadline for submission: April 30, 2025!

*All applications will be handled confidentially according to Law No. 9887 established by the Parliament of Albania on “Protection of Personal Data.”