Client Advisor
Company: Neptun
Location: Tirana, Albania
Deadline: 15 Apr 2024

Job Announcement

Neptun is a leading retailer in the consumer electronics and home appliances sector, part of BALFIN Group. Since its establishment in 1993, Neptun has built solid partnerships with renowned global tech brands, offering consumers a wide range of over 7,500 products as an authorized reseller. In addition to a network of 31 physical stores, the company is a pioneer of e-commerce in Albania. Neptun is also present in North Macedonia (since 1998) and Kosovo (since 2007).

Job position: Client Advisor

Department: Retail

Location :  Tiranë

Job Purpose: The main focus of a Client Advisor is to provide customers with an exceptional service and maintain the space they have under their responsibility

 

Main Responsibilities:

 

  • Responsibility to submit monthly sales plan of his / her sector;
  • Communication and customer service according to company standards;
  • Responsibility for the maintenance of his / her sector;
  • Follow-up and implementation of sales guidelines in his / her sector;
  • Organization of positioning and presentation of products in his / her sector;
  • Management of customer complaints and comments according to company standards;
  • Very good knowledge of the stock for the products in his / her sector;
  • Organizing and proposing product orders under his / her responsibility;
  • Realization of inventories for its sector and reporting of results;

 

 

 

Qualifications:

 

  • High School diploma, (University degree is an advantage);
  • Minimum 2 years of retail work experience
  • Good knowledge of English
  • Energetic and enjoy working with client relationships.
  • Courteous and self-confident.
  • Ready to work under pressure and in challenging situations.
  • To be creative

 

Work conditions: Neptun offers an attractive benefit package, including a fair remuneration based on merit and performance evaluation.

Application Procedure: To apply for this position, please submit your CV before 15.04.2024.  to hr@neptun.al or contact +355689000089  

*All applications will be treated with complete confidentiality according to law No. 9887 decided by the Albanian Parliament on “Personal Data Protection”.