Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 33 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the frontrunner in innovative banking solutions in Albania.
Balkan Finance Investment Group, BALFIN Group, is one of the most significant and successful investment groups in the Western Balkans region. Geographically, BALFIN Group is present in Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, and USA, employing approximately 5,000 people. The activities of BALFIN Group comprise real estate, wholesale and retail, banking, asset management, media, education, and logistics. BALFIN Group is growing steadily, having a positive impact on the communities through economic development, employment opportunities, innovation, and social investment.
We are seeking to welcome a candidate in the Early Collector Officer (Band 2T) position to join our Collection Unit, Retail Recovery Department reporting directly to the Head of Unit.
Overall Job Definition
The Early Collector Officer is responsible for managing and overseeing the collection process of outstanding debts and payments from customers. This role is crucial in ensuring the financial stability of the bank by minimizing the level of delinquent accounts. Collectors work in collaboration with customers to establish repayment plans, negotiate settlements, and resolve any outstanding financial obligations.
Main Responsibilities:
- Responsible for contacting delay customers from 10 days in delay and above, aiming to collect as many non-performing loans as possible.
- Performing over 200 actions per day
- Registering communication with customers in the Collection System
- Correspondence via email with branches on updating contact information for NPL-client
- Notification to branches on payment to loans in different account
- Performing phone calls as per branch request
- Notifying branches or third parties on Credit Card overdue information when needed
- Any other duty that is delegated to the employee by the supervisor
Competencies / Skills:
- University degree in Economics related fields
- 1 year + of experience in entry level positions in Tirana Bank, or in the Banking Sector
- Complete knowledge of both Equation and Collection Systems
- Understanding of the basic concepts of banking, loans, credit cards, customer service
- Persuasion Skills
- Professional communication skills
- Write appropriately in a professional language to branches
- Excellent knowledge of Microsoft Office package
- Team Work & Collaboration
- Fluent knowledge of English language (written and spoken)
The interested candidates can send their CV until June 16th, 2025 at the link
Please note that only applicants, who fulfil the above-mentioned criteria, will be contacted.
“Your personal data, which are sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, in order to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process.
The subjects of personal data can exercise their rights as provided by Law No. 124/2024, “For the Personal Data Protection”, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data.
