Franchise Area Manager
Company: Neptun
Location: Tirana, Albania
Deadline: 28 Mar 2024

Neptun is a leading retailer in the consumer electronics and home appliances sector, part of BALFIN Group. Since its establishment in 1993, Neptun has built solid partnerships with renowned global tech brands, offering consumers a wide range of over 7,500 products as an authorized reseller. In addition to a network of 31 physical stores, the company is a pioneer of e-commerce in Albania. Neptun is also present in North Macedonia (since 1998) and Kosovo (since 2007).

Job position: Franchise Area Manager
Department: Retail Department
Location: Tirana

The main focus of the Franchise Area Manger is to improve the commercial performance of its subject franchisees, to organize work and to offer customers a high level of customer satisfaction.
Develop and implement plans to achieve sales and targets to penetrate the market.
Behavior in accordance with company standards and procedures.

Duties and Responsibilities:
• Manage relationships with existing franchisees in multiple cities.
• Vet and develop business relationships with potential franchise partners.
• Negotiate terms and conditions of each franchise agreement.
• Maximize sales and expansion opportunities and ensuring that standards are met as well delivering sales / profit targets.
• Plan the distribution and logistics process related to franchisees.
• Accept responsibility for central communication and assets to franchise partners to ensure all retail principles, store layouts, the recruitment/training of team members and the overall brand proposition meet the brand standards.
• Ensure protection of the brand through compliance with the legal agreement and trading terms and conditions.
• Prepare periodic reports on implementation of tasks, to include the contacts made, new opportunities and references that collect on the ground.
• Participation in sales meetings, seminars and training in order to gather information to promote products, expand network of contacts, and increase knowledge.
• Manage the merchandising and return procedure of products.
• Collaborate with various departments of the company, as necessary for solving problems related to the points of sale.
• Control the effectiveness of the personnel at the shops.
• Market monitoring and market analyses.
• Other duties assigned by management, from time to time by management.
• To follow up and deliver the main KPI’s set by the company.

• Bachelor degree (MBA preferred).
• Very Good English skills (spoken and written).
• Minimum 3-5 years of experience in similar positions.
• Driving license position and availability to working program and travelling.
• Result-oriented person.
• Ability to work under pressure and tough deadlines.
• Excellent problem-solving abilities.
• High level of time management skills.
• Excellent professional communication skills.
• Excellent organizational and leadership abilities.
• Strong business acumen with a strategic orientation.
• Very good analytical and reporting skills.
• Knowledge of performance evaluation metrics and principles.
• Very good communicational skills, negotiation skills,
• Methodical and organized.
• Highly trustworthy, discreet and ethical.

Work conditions: Neptun offers an attractive benefit package, including a fair remuneration based on merit and performance evaluation.
Application Procedure: To apply for this position, please submit your CV before 28/03/2024 to the email address
*All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the “Protection of Personal Data”.