VACANCY ANNOUNCEMENT
Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 33 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the frontrunner in innovative banking solutions in Albania.
BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries, Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people. Total Group’s Assets (including financial institution) is € 2.2 billion, as of 2023 data.
We are seeking to welcome a qualified Junior ATM Technical Officer (Band 3T) to join our E-Channels Department reporting directly to the Head of Unit.
Overall Job Definition
Junior ATM Technician Officer is responsible for providing support and collaborate with relevant stakeholders to ensure 24/7 availability of ATMs for customer usage.
Main Responsibilities:
- Oversee the maintenance and servicing of ATMs to ensure that they are operating at optimal levels
- Track/monitor/report the ATMs performance and availability issues
- Develop and maintain relationship with ATM vendors and service providers to ensure timely maintenance and support for technical issues
- Coordinate with vendors for performing regular maintenance and servicing of ATMs (as per contract in force) to ensure they are operating efficiently
- Notify and coordinate with branch’ staff (or third party companies) to resolve ATM technical issues
- Notify and coordinate with third party vendor in case of ATM technical issues that can not be solved without their support
- Alerts affected bank staff and departments of scheduled downtime and service interruptions
- Maintain a register for ATMs faults escalation for prompt follow up and reporting purpose.
- Keep track of ATM inventory levels and order replacement parts or consumables as needed. Order and ensure that the inventory of ATMs supplies/spare parts (such as Cleaning Cards , ATM receipt paper, cassettes, etc) is sufficient.
- Perform the necessary steps for new ATM creation / configuration / installation by collaborating with internal or external vendors/providers.
- Follow up the process for the installation of new ATM-s or reallocation of existing ones.
- Participate in projects related to ATMs, responsible for:
- Normal operation of test ATM ensuring the correct of the service reporting bugs until all of them are fixed
- Performing test scenarios (if needed)
- Physical Installation of the Cash Deposit Machine
- Testing process of the new machines installed through cash advance
- Operational Support for the maintenance of the Cash Deposit Machines
- Any other duty assigned to the employee by the supervisor
Competencies / Skills:
- Bachelor’s Degree in Economics, Finance, Banking or related field.
- Very good communication skills and ability to interact effectively with internal or external partners
- Ability to work independently and prioritize tasks effectively
- Strong technical skills and ability to troubleshoot ATM’s technical issues
- Very good knowledge of Microsoft package
- Excellent verbal and written communication skills in both Albanian and English languages
- Very good knowledge of Microsoft Office package
The interested candidates can send their CV until October 4th, 2024 to the link
Please note that only applicants, who fulfil the above-mentioned criteria, will be contacted.
Your personal data, which are sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, in order to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process. The subjects of personal data can exercise their rights as provided by Law No. 9887, dated on 10/03/2008 “For the Personal Data Protection”, amended, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data.
