ACREM, part of the BALFIN Group, specializes in providing real estate management services. ACREM has established high standards for best practices in real estate management. The company manages commercial centers and residential facilities, including notable properties such as TEG, QTU, TLP, and Rolling Hills. ACREM aims to expand its customer portfolio and establish itself as a company with a diverse range of services.

BALFIN Group
BALFIN Group is a leading investment group in the Western Balkans, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, the Group is now present in 11 countries: Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, the USA, and Canada. BALFIN is a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics. It employs approximately 5,000 people. The Group’s total assets (including financial institutions) amount to 2.2 billion euros, according to 2023 data.

Position: QTU Operations Coordinator
Department: Operational
Location: Tirana

Overview

The QTU Operations Coordinator is responsible for overseeing daily operations, supporting the center manager in monitoring service providers, ensuring compliance with regulations by contracted tenants, issuing official communications, managing collections, and related tasks.

Main Responsibilities:

• Assist the center manager with routine tasks to ensure the smooth operation of the center.
• Contribute to the efficient functioning of all center services, including external and internal security, cleaning, transportation, waste disposal, and technical maintenance.
• Conduct monthly control and maintenance of subcontracted expense costs.
• Manage communications with subcontractors on matters delegated by the center manager.
• Monitor compliance with the center’s regulations by entities (e.g., shop opening and closing times, supply schedules, work schedules for new and existing entities, unloading areas, etc.).
• Perform general and daily visual inspections of the center’s interior and exterior elements (e.g., stands, vases, store logos).
• Monitor the payment of rent, electricity, and water bills by tenant entities.
• Oversee the reporting of financial information submitted by the center’s units.
• Coordinate with security, maintenance, marketing, leasing, finance, and legal departments to address tenant and shopping center requests or issues.
• Supervise new store construction and coordinate with security and maintenance services.
• Compile and distribute written notices to tenants regarding changes or updates to the center’s regulations or other relevant information.
• Supervise and coordinate Loading Zone and Info Point staff.
• Prepare weekly and monthly reports for the center’s parking system.
• Prepare monthly presentations and reports on the center’s performance.
• Organize daily tasks based on workload and priorities delegated by the center manager.
• Submit weekly reports to the department manager on the center’s overall performance and any identified issues.
• Perform other duties as assigned by the manager as needed.

Qualifications:

Education: Bachelor’s and Master’s Degree in Business Administration, Economics, or a related field.
Work Experience: Previous experience in a similar role, preferably in real estate management.
Skills and Abilities:

• Excellent communication and presentation skills.
• Strong organizational and teamwork abilities.
• High levels of honesty and integrity in the workplace.
• Ability to maintain confidentiality.
• Adherence to deadlines and timely task completion.

Notes:

Working Conditions
The BALFIN Group offers an attractive benefits package, including fair compensation based on merit and performance evaluations.

Application Method:
To apply for this position, please submit your CV by April 30, 2025, to the following email address: hr@acrem.al.
In the subject line, please specify: “QTU Operations Coordinator”.

All applications will be treated with full confidentiality in accordance with Law No. 9887, established by the Assembly of Albania, for the “Protection of Personal Data.”