BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America.
Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment.
With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.
Happy SHPK is one of the newest companies of BALFIN Group, launched in 2020. It provides Customer Care & Customer Experience services, Loyalty Programs, and market research services. Happy SHPK manages the largest loyalty program in Albania, “Happy,” with more than 500,000 members being rewarded annually. The company offers high-level Customer Care services daily, conducts research, surveys, and measures customer satisfaction. Today, it has evolved into a comprehensive business solutions platform, specializing in integrated point-of-sale (POS) systems, electronic cash register (ECR) solutions, and loyalty program integration through smart devices and applications.
Position: Sales Manager
Reports to: Business Development
Company: Happy shpk
Overview:
The Sales Manager will be responsible for identifying potential customers, presenting our financial products and services, and closing sales. The ideal candidate is a goal-oriented, customer-focused individual with a passion for sales and a strong interest in the fintech industry.
Main Duties and Responsibilities:
• Identify and engage potential customers through various channels, including outbound calls, emails, social media, and in-person meetings.
• Clearly and persuasively present our ECR products and services to potential customers (POS fiscal systems), highlighting key features and benefits.
• Sales Process Management: Manage the entire sales process from lead generation to closing, ensuring a high level of customer satisfaction throughout.
• Relationship Building: Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
• Achieve Sales Targets: Meet or exceed monthly and quarterly sales targets and KPIs set by the sales supervisor.
• Market Research: Stay informed about industry trends, competitor offerings, and customer preferences to effectively position our products and services.
• Follow-Up: Conduct follow-up calls and emails with potential and existing customers to ensure satisfaction and address any questions or concerns.
• Sales Reporting: Maintain accurate and up-to-date records of all sales activities, customer interactions, and sales performance metrics in the CRM system.
• Cross-Selling: Identify opportunities to cross-sell additional products and services to existing customers.
• Feedback Collection: Gather customer feedback and share insights with the sales supervisor and product development teams to improve offers.
Competencies & Requirements
• High school diploma or equivalent; a bachelor’s degree in Business, Marketing, or a related field is a plus.
• 2+ years of sales experience, preferably in the fintech or financial services industry.
• Strong communication, negotiation, and interpersonal skills.
• Goal-oriented with a proven track record of meeting or exceeding sales targets.
• Ability to work independently as well as part of a team.
• Familiarity with CRM software and sales tools.
• Knowledge of financial products and services is a plus.
• Enthusiastic, self-motivated, and customer-focused mindset.
Desired Attributes
• Agile, proactive, and capable of working efficiently under pressure.
• Commitment to continuous professional and technical development.
• Customer-focused with dedication to delivering high-quality services.
• Excellent troubleshooting and problem-solving skills.
What We Offer
• An attractive benefit package, including fair remuneration based on merit and performance evaluation.
• An exceptional opportunity to develop your skills and growth within BALFIN Group.
• Extra Leave days
• Dynamic and collaborative work environment
Application Procedure: To apply for this position, please submit a CV in i.shima@happy.al by 30th January 2026.
*Your personal data (in your capacity as a job candidate) will be processed in accordance with Law no. 124/2024, dated 19/12/2024 “On the Protection of Personal Data,” as well as the Internal Regulation on the Protection of Personal Data (approved by Happy SHPK). This applies to the confidentiality and security of personal data. Only selected applicants will be notified about the next stages. The processed data is accessed solely by HAPPY ShPK as the employer, specifically by the Human Resources Department.
The data of unsuccessful candidates will be retained for a maximum period of 1 year from the announcement of the successful candidate, for the purpose of contacting them in case of similar job openings matching the applicant’s profile. After 1 year, the data will be irreversibly deleted.
