VACANCY ANNOUNCEMENT
On Solutions, is one of the newest companies of BALFIN Group launched in 2020, provides loyalty programs, customer experience & services, social media communication, NPS, CSI surveys, market research services, telesales and online sales management, measuring customer satisfaction, performing analyzing and reporting On Solutions manages the biggest loyalty program in Albania, Happy, with over 500,000 members being rewarded yearly. Happy Program is the only multi-brand scheme in Albania. The company specializes in Loyalty Programs, Customer Care, and Experience services, offering personalized campaigns and high-level expertise to the clients of its partners on a daily basis.
Job Position: Social Media Representative
Company: On Solutions SHPK
Department: Customer Care Service
Summary:
The Social Media Representative provides support to all customers regarding their purchases and experiences through social channels like Facebook, Instagram, Chat, WhatsApp, and Viber, etc. Identifying, resolving, following up, and solving issues innovatively and accurately is essential for ensuring a good customer experience.
Key Duties and Responsibilities:
- Respond to customer messages professionally and address customer inquiries and complaints.
- Adhere to response time KPIs.
- Research necessary information using available resources.
- Handle and resolve customer complaints related to product sales and customer service issues.
- Provide information about the company’s services and products to customers.
- Process forms and orders requested by customers.
- Identify, escalate priority issues, and report to the supervisor/manager.
- Complete call notes and required reports and update them in the system.
- Collect and evaluate all relevant data to handle complaints and inquiries.
- Record details of comments, inquiries, complaints, and actions taken.
- Other tasks assigned by the supervisor.
Qualifications and Other Skills:
- Knowledge of customer service practices and principles.
- Superior listening, verbal, and written communication skills.
- Ability to respond effectively and calmly in urgent situations.
- Ability to maintain customer confidentiality.
- English language at B2 level.
- At least 1 year of experience.
Working Conditions:
On Solutions offers an attractive benefits package, including a fair salary based on merit and performance evaluation.
Application Process:
Interested candidates can send their applications via email to i.shima@onsolutions.al
Application Deadline: August 26, 2024
Only candidates selected for an interview will be contacted.
All applications will be treated with full confidentiality according to Law No. 9887 set by the Albanian Parliament on “Personal Data Protection.”
VACANCY ANNOUNCEMENT
On Solutions, is one of the newest companies of BALFIN Group launched in 2020, provides loyalty programs, customer experience & services, social media communication, NPS, CSI surveys, market research services, telesales and online sales management, measuring customer satisfaction, performing analyzing and reporting On Solutions manages the biggest loyalty program in Albania, Happy, with over 500,000 members being rewarded yearly. Happy Program is the only multi-brand scheme in Albania. The company specializes in Loyalty Programs, Customer Care, and Experience services, offering personalized campaigns and high-level expertise to the clients of its partners on a daily basis.
Job Position: Social Media Representative
Company: On Solutions SHPK
Department: Customer Care Service
Summary:
The Social Media Representative provides support to all customers regarding their purchases and experiences through social channels like Facebook, Instagram, Chat, WhatsApp, and Viber, etc. Identifying, resolving, following up, and solving issues innovatively and accurately is essential for ensuring a good customer experience.
Key Duties and Responsibilities:
- Respond to customer messages professionally and address customer inquiries and complaints.
- Adhere to response time KPIs.
- Research necessary information using available resources.
- Handle and resolve customer complaints related to product sales and customer service issues.
- Provide information about the company’s services and products to customers.
- Process forms and orders requested by customers.
- Identify, escalate priority issues, and report to the supervisor/manager.
- Complete call notes and required reports and update them in the system.
- Collect and evaluate all relevant data to handle complaints and inquiries.
- Record details of comments, inquiries, complaints, and actions taken.
- Other tasks assigned by the supervisor.
Qualifications and Other Skills:
- Knowledge of customer service practices and principles.
- Superior listening, verbal, and written communication skills.
- Ability to respond effectively and calmly in urgent situations.
- Ability to maintain customer confidentiality.
- English language at B2 level.
- At least 1 year of experience.
Working Conditions:
On Solutions offers an attractive benefits package, including a fair salary based on merit and performance evaluation.
Application Process:
Interested candidates can send their applications via email to i.shima@onsolutions.al
Application Deadline: August 26, 2024
Only candidates selected for an interview will be contacted.
All applications will be treated with full confidentiality according to Law No. 9887 set by the Albanian Parliament on “Personal Data Protection.”
