BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries, Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people. Total Group’s Assets (including financial institution) is € 2.2 billion, as of 2023 data.

Happy SHPK is one of the newest companies of BALFIN Group, launched in 2020. It provides Customer Care & Customer Experience services, Loyalty Programs, and market research services. Happy Shpk manages the largest loyalty program in Albania, “Happy,” with more than 500,000 members being rewarded annually. The company offers high-level Customer Care services daily, conducts research, surveys, and measures customer satisfaction.

Job Position: Technical Specialist
Department: Configuration & Operational Department
Location: Tirana

Overview of the Role

The Technical Specialist will be responsible for the configuration and operational support of technical systems and devices within the company. This role focuses on ensuring optimal system functionality, accurate data management, and delivering timely technical support to business clients.

Main Responsibilities

• Configure and maintain POS cashier technical devices and POS fiscal systems, ensuring readiness and compliance with company standards. (experience in configuring and supporting POS and cashier devices).
• Analyze customer actual infrastructure before proposing Happy POS a cash register
• Analyze and propose best practices on implementation based on merchant size and domain.
• Establish and manage client profiles and system accounts for operational purposes such as inventory and financial reporting.
• Provide software updates and necessary system configurations.
• Conduct detailed system and device testing, both remotely and on-site, to ensure functionality.
• Escalate and coordinate resolution of critical technical issues with relevant development teams.
• Quality assurance that sold hardware and software to the client are operational prior to activation.
• Provide ongoing technical support, addressing client requests and resolving issues promptly.
• Develop and distribute documentation such as FAQs and troubleshooting manuals.
• Maintain comprehensive records of configurations, technical changes, and client communications.

• Ensure compliance with security standards and data integrity protocols.
• Raise a team of technical professionals on supporting back office operation and sales representatives of the company.

Competencies and Requirements

• Proficiency in Microsoft Excel, Visio, and parametrization of Financial systems such as ERP, accounting system, invoicing systems and payment systems.
• Strong technical and analytical abilities with attention to detail.
• Qualification in Business Informatics, Computer science, or Finance preferred.
• Excellent problem-solving skills and capability to manage complex situations effectively.
• Strong organizational skills with the ability to prioritize tasks and handle multiple projects simultaneously.
• Effective communication skills, both written and verbal, in Albanian and English.
• Ability to quickly adapt and learn new systems and technological advancements.
• Previous experience or educational background in IT, system configurations, POS, Electronic Cash register, or related fields is preferred.

• Be flexible and available for travel to various locations as needed for device installation and support.

Desired Attributes

• Agile, proactive, and capable of working efficiently under pressure.
• Commitment to continuous professional and technical development.
• Customer-focused with dedication to delivering high-quality services.
• Excellent troubleshooting and problem-solving skills.

What We Offer

• An attractive benefit package, including fair remuneration based on merit and performance evaluation.
• An exceptional opportunity to develop your skills and growth within BALFIN Group.
• Extra Leave days
• Dynamic and collaborative work environment

Application Procedure: To apply for this position, please submit a CV in i.shima@happy.al by 15^th May 2025. 

*Your personal data (in your capacity as a job candidate) will be processed in accordance with Law no. 124/2024, dated 19/12/2024 “On the Protection of Personal Data,” as well as the Internal Regulation on the Protection of Personal Data (approved by Happy SHPK). This applies to the confidentiality and security of personal data. Only selected applicants will be notified about the next stages.

The processed data is accessed solely by HAPPY ShPK as the employer, specifically by the Human Resources Department.
The data of unsuccessful candidates will be retained for a maximum period of 1 year from the announcement of the successful candidate, for the purpose of contacting them in case of similar job openings matching the applicant’s profile. After 1 year, the data will be irreversibly deleted.