BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries, Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people. Total Group’s Assets (including financial institution) is € 2.2 billion, as of 2023 data.
Happy SHPK is one of the newest companies of BALFIN Group, launched in 2020. It provides Customer Care & Customer Experience services, Loyalty Programs, and market research services. Happy Shpk manages the largest loyalty program in Albania, “Happy,” with more than 500,000 members being rewarded annually. The company offers high-level Customer Care services daily, conducts research, surveys, and measures customer satisfaction.
Position: Telesales agent
Company: Happy SHPK
Department: Customer Care
Reports: Inbound Supervisor
Job Description:
As a Telesales Agent specializing in retail banking products, your role is pivotal in driving customer acquisition and revenue growth for our bank. You will engage potential customers through outbound calls, showcasing an in-depth knowledge of our diverse retail banking offerings, including savings accounts, credit cards, personal loans, and digital banking services.
Key Responsibilities:
- Initiate outbound calls to a targeted customer base, effectively promoting and selling retail banking products.
- Conduct comprehensive needs assessments to identify opportunities for cross-selling and upselling tailored banking solutions.
- Articulate the unique features and benefits of our retail products, addressing customer queries and objections to ensure a positive sales experience.
- Meet and exceed monthly sales quotas and performance metrics, consistently demonstrating a results-driven approach.
- Maintain accurate and up-to-date customer records within the CRM system, documenting interactions and preferences for future reference.
- Collaborate with the sales team to share successful strategies, contribute to ongoing training, and stay informed about product updates.
- Stay abreast of industry trends, regulatory changes, and competitor offerings to provide informed recommendations to customers.
Qualifications:
- Proven experience in tele sales, preferably in retail banking or a related financial services sector.
- Exceptional communication skills with the ability to convey complex financial information in a clear and understandable manner.
- Results-oriented mindset, with a track record of meeting or exceeding sales targets in a fast-paced environment.
- Familiarity with CRM systems and proficient computer skills.
- High adaptability to evolving product offerings and market dynamics.
- Ethical conduct and commitment to maintaining the highest standards of customer service.
Work conditions: Balfin Group offers an attractive benefit package, including a fair remuneration based on merit and performance evaluation.
Application Procedure: All the interested candidates are welcomed to submit their CVs in the address: i.shima@happy.al
Deadline Application: 06 June 2025
Only selected candidates will be contacted for the interview.
*Your personal data (in your capacity as a job candidate) will be processed in accordance with Law no. 124/2024, dated 19/12/2024 “On the Protection of Personal Data,” as well as the Internal Regulation on the Protection of Personal Data (approved by Happy SHPK). This applies to the confidentiality and security of personal data. Only selected applicants will be notified about the next stages.
The processed data is accessed solely by HAPPY ShPK as the employer, specifically by the Human Resources Department.
The data of unsuccessful candidates will be retained for a maximum period of 1 year from the announcement of the successful candidate, for the purpose of contacting them in case of similar job openings matching the applicant’s profile. After 1 year, the data will be irreversibly deleted.
