Vacancy Announcement

Balfin Asset Management and Hospitality, founded in 2023, is a distinguished leader in the management of hospitality structures, as well as an expert in optimizing assets, maximizing operational performance and mixed-use leisure & commercial development. With a managed area of over 1,2 Mil m2 and a portfolio of more than 20 different services in asset and property management, the company offers comprehensive solutions to its diverse clientele.

BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries, Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people. Total Group’s Assets (including financial institution) is € 2.2 billion, as of 2023 data.

Job Position:                     Training & Quality Manager

Department:                     Human Resources

Location:                           Green Coast, Palasa

Type of employment:      permanent

Job Summary:

As the Training & Quality Manager at Green Coast Hotel – MGallery Collection, you will lead all training initiatives at our luxury hotel, which is soon to open. The Training & Quality Manager will be responsible for designing, implementing, and overseeing comprehensive training programs aimed at enhancing the skills, knowledge, and service standards of our team. Your role will be pivotal in creating a learning environment that aligns with the hotel’s high standards, helping team members at all levels grow professionally and deliver excellence.

About MGalllery

MGallery selects unique properties with passion to gather them into a unique collection of hotels where captivating stories are lived and shared. With more than 100 hotels around the world, each MGallery tells a unique story inspired by the location. From bespoke design and sensorial mixology to well-being dedicated to everyday self-care, MGallery hotels are places where guests can enjoy a lavish travel experience.

Main Responsibilities and Duties

Training Strategy & Program Development:

• Develop and implement a comprehensive training strategy aligned with the hotel’s vision, values, and guest service standards.
• Create onboarding programs for new employees to integrate them into the hotel’s culture and ensure smooth transitions.
• Design training modules focusing on guest service excellence, product knowledge, operational procedures, leadership development, and compliance.
• Collaborate with department heads to develop programs aligned with organizational objectives and operational requirements.

Program Management:

• Manage a structured learning calendar, coordinating internal and external training resources, materials, and budgets.
• Ensure the timely delivery of training initiatives during the hotel’s pre-opening phase and beyond.

Training Delivery:

• Facilitate engaging training sessions using a variety of learning methodologies (in-person, e-learning, workshops, on-the-job coaching).
• Lead train-the-trainer programs to develop internal trainers and ensure consistent delivery of training across departments.

Evaluation, Reporting & Improvement:

• Assess the effectiveness of training programs through feedback, assessments, and observation of on-the-job performance, developing and applying metrics.
• Continuously refine programs and training methods based on performance data, to improve impact and engagement.
• Continuously evaluate individual employee training needs through performance reviews, guest feedback, and department heads.
• Prepare regular reports on training outcomes, key performance indicators, and return on investment for senior management.

Talent Development & Succession Planning:

• Implement strategies that encourage career development and identify high-potential employees for future leadership roles.
• Establish mentoring and coaching programs to support employee growth.

Compliance & Standards:

• Ensure all training activities comply with legal, safety, and quality standards and regulations in the hospitality industry.
• Maintain accurate training records and reports to ensure compliance with brand standards and certifications.
• Stay informed about industry trends, best practices, and innovative training solutions to keep the hotel competitive.

Collaboration & Communication:

• Work closely with department heads to identify training needs and customize programs accordingly.
• Maintain strong communication with the HR team to ensure that training programs are aligned with recruitment and retention goals.
• Collaborate with external training providers, if necessary, to deliver specialized training.
• Foster a positive and dynamic learning culture that encourages employee development.

Required Qualifications:

• Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or a related field.
• Certification in Learning & Development (e.g., CPLP, ATD) is an advantage.
• Minimum of 5 years in a Learning & Development role, with at least 2 years in a managerial capacity. Previous experience in luxury hospitality or hotel pre-openings is highly preferred.
• Strong knowledge of adult learning principles and a variety of training methodologies.
• Proficiency in Learning Management Systems (LMS) and other training tools.
• Excellent command of English language.
• Good understanding of the local market.

Key Competences:

• Excellent interpersonal, communication, presentation, and leadership skills.
• Proactive and detail-oriented with a passion for people development.
• Ability to manage multiple projects in a fast-paced environment and adapt quickly to changing needs.
• Ability to create training programs that reflect the high standards of a luxury hotel.
• Strong problem-solving skills and a commitment to delivering high standards of training excellence in the luxury hospitality sector.
• Flexibility to adapt training methods to suit different cultures and skill levels.

Work Conditions:

Balfin Asset Management and Hospitality is an equal opportunity employer that offers a professional and dynamic work environment, an attractive compensation and benefits package, and opportunities to fully develop your professional potential.

Method of Application:

All those interested can apply by sending their CV and motivation letter to this link.

Application deadline: 09/10/2024

* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the “Protection of Personal Data”.