VACANCY

Kid Zone shpk, a well-known retail company operating in Albania since 2011 as part of the BALFIN Group, offers a wide range of over 30,000 products, making it a recognized brand that meets the needs of all demographic groups. With 29 stores across the region, including Kosovo, Montenegro, and Bosnia-Herzegovina, JUMBO is known for European-quality products, a wide assortment, and competitive prices.

Balkan Finance Investment Group (BALFIN) is one of the largest and most successful investment groups in the Western Balkans. BALFIN Group operates in Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, and the USA, employing around 5,000 people. Its activities include real estate, wholesale and retail, banking, asset management, media, education, and logistics. BALFIN Group continues to grow sustainably, positively impacting communities through economic development, employment opportunities, innovation, and social investments.

Position: Store Manager
Department: Retail
Reports to: Area Manager
Location: Tiranë

Position Overview:

A Store Manager is responsible for managing and coordinating all operational processes and decision-making within the store. The role ensures the correct implementation of company standards, sales optimization, increased store performance, professional development of the team, and strong brand presence in the eyes of customers by delivering excellent service that exceeds customer expectations.

Continuously monitors the operations of all store departments, including cash registers, warehouse, and sales floor.

Key Responsibilities:

• Monitors store cleanliness throughout the day and takes measures to ensure high standards of hygiene and presentation.
• Manages and oversees the store’s overall inventory, both on the sales floor and in the warehouse, ensuring product security.
• Monitors product displays and implements Jumbo’s merchandising policies in the store, taking an active role in decision-making processes.
• Oversees the receipt of supplies, transfers, and other stock movements from third parties.
• Ensures that prices in the store are always accurate and implemented according to Jumbo standards.
• Controls cash handling procedures and ensures all financial transactions are conducted in full compliance with company standards and security requirements.
• Monitors monthly market/store expenses and ensures they remain within budget.
• Oversees cashier transactions for speed, accuracy, and quality of service.
• Is responsible for coordinating cashier operations (opening/closing, daily postings, safe counting, coin distribution) in the absence of the cashier supervisor or when deemed necessary.
• Coordinates the work of operational employees, supervisors, merchandisers, and price specialists.
• Carefully prepares staff schedules based on internal company procedures and efficient operational planning.
• Is responsible for training staff at all levels within the store, ensuring training effectiveness and the smooth integration of new employees.
• Takes preventive and corrective measures in cases of non-compliance or misinterpretation of company standards by themselves or their team.
• Implements administrative measures within their authority in cases of violations of company standards and internal procedures, in cooperation with relevant departments.
• Places orders in the system considering stock levels, sales performance, and customer orders.
• Has thorough knowledge of store products, including variety, quantity, types, and characteristics, and trains staff accordingly.
• Has strong knowledge of the architectural structure and display unit specifications in Jumbo stores and takes action to improve their performance.
• Understands the strengths and weaknesses of the team and actively works toward continuous improvement.
• Continuously studies the market and competition, contributes to product development, and uses this knowledge for strategic decision-making in the store.
• Is intuitively and consciously customer-oriented, using Jumbo standards to provide excellent service and positively impact sales.
• Regularly reports on market research related to competitors.
• Reports any customer-related incidents and assists in their final resolution.
• Periodically reports product-related issues to the superior or upon request.
• Prepares various reports as requested by the superior or Headquarters departments.
• Takes an active role in recruitment by interviewing operational staff in cooperation with the Human Resources Department.
• Provides continuous feedback when required regarding employee performance.
• Continuously mentors key positions, directly influencing their professional development and overall store performance.
• Is responsible for store inventory and stock control, taking corrective and preventive measures to ensure satisfactory results.
• Takes corrective/preventive actions during store operations to avoid customer or employee dissatisfaction caused by negligence or workload.
• Complies with internal company regulations, ensures adherence to dress code and professional conduct, and monitors employees accordingly.
• Cooperates with colleagues during operational duties and maintains a collaborative spirit with other departments, supervisors, store management, and security personnel.
• Handles customer issues situationally, using knowledge and experience to resolve misunderstandings, and seeks assistance from superiors when necessary.

Requirements

• Higher education degree
• At least two years of management experience (Retail experience is an advantage)
• Knowledge of English and/or other foreign languages
• Advanced knowledge of Microsoft Office package

Other Qualifications:

• Stress management
• Organizational and leadership skills
• Quality- and performance-oriented mindset
• Monitoring and motivational abilities
• Ability to effectively use all necessary tools for efficient store operations
• Excellent communication and teamwork skills
• Ability to handle various situational challenges
• Ability to provide efficient customer service at all times
• Ability to build trust with colleagues and superiors

How to Apply:

All interested parties can apply by sending their CV to this email address: hr@jumbo.al

Application Deadline: 31/03/2026

* All applications will be treated with complete confidentiality according to law no. 9887 decided by the Albanian Parliament on “Personal Data Protection”.