BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993 in Vienna by Samir Mane, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. The Group’s diversified investment portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, energy, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group’s sustained success over more than three decades is driven by the dedication and passion of its people.

As a trusted partner, BALFIN conducts business across a broad spectrum of industries on an international scale. The Group is committed to upholding the highest standards of business and ethics, maintaining strong financial stability, leveraging exceptional human capital, and prioritizing innovation.

Since 2023, the Group’s social initiatives have been unified under Mane Foundation, further strengthening its commitment to community empowerment and social impact.

Happy SHPK is one of the newest companies of BALFIN Group, launched in 2020. It provides Customer Care & Customer Experience services, Loyalty Programs, and market research services. Happy SHPK manages the largest loyalty program in Albania, “Happy,” with more than 500,000 members being rewarded annually. The company offers high-level Customer Care services daily, conducts research, surveys, and measures customer satisfaction. Today, it has evolved into a comprehensive business solutions platform, specializing in integrated point-of-sale (POS) systems, electronic cash register (ECR) solutions, and loyalty program integration through smart devices and applications.

Job Position: ERP Consultant

Department: ECR Operational and Platform Configuration
Location: Tirana

Reports to: Operational and Platform Configuration  Manager

Overview of the Role

The ERP Consultant is responsible for maintaining, configuring, and supporting ERP systems used across companies. This role involves analyzing issues, testing new developments, implementing ERP modules, and training users. ERP Specialists work closely with business teams to ensure optimal system performance and continuous improvement of operational processes.

Main Responsibilities

• Administer and configure ERP applications based on business needs.
• Provide user support via phone, online platforms, or on-site assistance.
• Manage user profiles and access rights within ERP systems.
• Test new developments and changes in existing ERP installations.
• Handle incidents and service requests by coordinating, allocating, and escalating as needed.
• Troubleshoot and resolve technical issues within ERP systems.
• Participate in ERP implementation projects.
• Train and support users in using ERP systems effectively.
• Perform other tasks as required.

Competencies and Skills

• Knowledge of database systems such as Microsoft SQL Server and ability to write SQL scripts.
• Solid understanding of operating systems, computers, and basic applications.
• Strong written and verbal communication skills to clearly inform and advise users.
• Background in ERP system administration, testing, installation, or support.
• Initiative and ability to contribute new ideas.
• Organizational and planning skills to manage time and meet deadlines.
• Good command of English.
• Experience in implementing new systems or system administration is an advantage.
• Bachelor’s Degree.

What We Offer

• An attractive benefit package, including fair remuneration based on merit and performance evaluation.
• An exceptional opportunity to develop your skills and growth within BALFIN Group.
• Extra Leave days
• Dynamic and collaborative work environment

Application Procedure: To apply for this position, please submit a CV in i.shima@happy.al by 27/10/2025. 

*Your personal data (in your capacity as a job candidate) will be processed in accordance with Law no. 124/2024, dated 19/12/2024 “On the Protection of Personal Data,” as well as the Internal Regulation on the Protection of Personal Data (approved by Happy SHPK). This applies to the confidentiality and security of personal data. Only selected applicants will be notified about the next stages.

The processed data is accessed solely by Happy SHPK as the employer, specifically by the Human Resources Department.
The data of unsuccessful candidates will be retained for a maximum period of 1 year from the announcement of the successful candidate, for the purpose of contacting them in case of similar job openings matching the applicant’s profile. After 1 year, the data will be irreversibly delete.