Launched on August 28, 2019, the Happy Loyalty Program marks an absolute innovation in the Albanian market as the only multi-brand loyalty program which offers multiple benefits to its loyal members. With the main goal of rewarding customers, Balfin Group managed to bring innovation by bringing together 4 leading companies under the same loyalty program.
Already this program seems to be working great and this is proved by the high numbers, which indicate interested and satisfied customers.
In fact, more than 250,000 members have been able to benefit from their purchases using the Happy Card. It is an individual card designed to reward the customer by offering points and coupons. Just having a Happy Card you can immediately benefit from every purchase made in the stores of Neptun, Jumbo, Spar, Okaidi, Mango, Cortefiel, Geox, Women’s Secret, Carpisa, etc.
With the main goal of rewarding customers, On Solutions, part of the BALFIN Group, managed to bring an innovation that rewards loyal customers as well as informs them about the latest offers of the most favorite stores.
The reason why Happy is considered unique for the Albanian market is the fact that it offers a high return to its members by rewarding them with approximately 6% of their purchasing value, based on purchases made in all stores of mentioned companies. From the moment of registration, the Happy program gives you 80 bonus points. Further for each purchase the members accumulate points. As soon as it reaches the level of 5’000 points, Happy Card users benefit from 6 coupons with a total value of 3’000 lekë, while with 10’000 points they benefit from 5 coupons with a total value of 6’000 lekë, specified by companies and which can be spent on all the above companies.
Registration in this program is simple as it can be done in one of the stores of Jumbo, Spar, Fashion Group Albania (part of which are Prenatal, Okaidi, Mango, Springfield, Cortefiel, Geox, Women’secret, Parfois, Carpisa and Goldenpoint) and Neptun. On Solution has also developed for the Happy program an application where users can register and check their points from the mobile.
To download the application and register you can click:
Android: https://play.google.com/store/apps/details?id=com.app.qivos
iOS: https://apps.apple.com/al/app/happy-loyalty-program/id1483225310
On Solution, part of the BALFIN Group, for the development and quality operation of the Happy program has been evaluated with the international award “Gold Award” in Athens this year as the best multi-brand scheme for 2020. Today, with over 250,000 members registered in less than a year, On Solutions as program manager, point out that the number is expected to grow to over 300,000 loyal clients by the end of the year. On Solution is also working to increase the number of businesses part of the Happy Card by offering more to loyal buyers and program members.
Dedicated customer service staff, market participation of companies, personalized campaigns, special offers, high rewards, access to direct discounts, fast accumulation of points and multiple benefits, make the Happy program one of the strongest competitive advantages in the market with a high development potential never changing the fact that the customer is the common priority.
But On Solution suggests that the innovations and benefits will not stop here but will be continuous, to maximize loyalty to Balfin Group’s international standard brands, so the most interested and curious can be updated for more also at www.happy.al .
