Established in 1993 in Vienna, Austria, Alba-Trade GmbH operates in the consumer electronics market as a distributor of household electronic goods. It focuses on building business relationships with technology giants to ensure the official representation of the most sought-after products on time and at competitive prices. Alba-Trade is the official/exclusive distributor of Samsung, Xiaomi, Vivo, Infinix, Oclean, Sony PlayStation, an Apple authorized reseller in the Western Balkans, and a Samsung online reseller in Austria.

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Neptun operates in the consumer electronics market as a local distributor of household electronic goods in Albania, North Macedonia, and Kosovo. Apart from its leadership position in electronics retail, Neptun boasts extensive and successful experience in wholesale, collaborating with some of the best international brands as an exclusive distributor. In the countries where it operates, Neptun manages and distributes a wide product portfolio of top global brands such as BEKO, LG, Samsung, Apple, Philips, Xiaomi, SEB Group, Whirlpool, Grundig, HP, and Asus. Simultaneously, it is actively developing its own brand, FUEGO, covering all categories of consumer electronics and home appliances.

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Neptun International is a leading retailer in the consumer electronics and home appliances sector in the Western Balkans. It has been operating in Albania since 1993, in North Macedonia since 1998, and in Kosovo since 2007, leading each market respectively with 68 physical locations. Additionally, it maintains a robust e-commerce presence and supplies products to over 400 business partners.

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Since 2016, BALFIN Group has been representing SPAR International, setting new standards and introducing the hypermarket concept in Albania. The SPAR supermarket chain offers a wide variety of products to the Albanian market, totaling approximately 40,000 items in the food and non-food categories. SPAR International owns several product lines manufactured in the best European factories, ensuring consistent quality across all countries. SPAR Albania stands out as the only chain with 2 hypermarkets in Tirana and 68 stores spread across 16 cities in Albania.

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JUMBO is a well-established brand with a presence in Albania, Kosovo, Bosnia & Herzegovina, and Montenegro. Catering to customers of all ages and backgrounds, JUMBO offers a one-stop experience for every season, trend, desire, or hobby. The extensive selection includes toys for all ages and preferences, home goods, stationery, seasonal products, decorations, and more. Under the imagery of three main characters - MeiMei, BoBo, and JoJo - JUMBO provides a diverse range of over 30,000 products, characterized by unique designs, excellent quality, and competitive prices.

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Fashion Group Albania, established in 2005, stands as the first organized fashion retail group in Albania. Aiming to revolutionize the industry within the Albanian market, FGA introduced the concept of franchisee contract management, setting a new standard for customer service both in stores and online. Fashion Group Albania proudly serves as the official representative of 10 well- known international brands: Mango, Springfield, Geox, Parfois, Women's Secret, Okaidi, Prenatal, Carpisa, Cortefiel, and Aldo Shoes.

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Elektro-Servis provides professional after-sale and repair services for electronic products offered by Neptun International in Albania, Kosovo, and North Macedonia. Established in 2008, it holds exclusive rights to these services from some of the most renowned brands globally, including Samsung, LG, Sony, Philips, Huawei, Alcatel, Beko, Bosch, and many others. The staff at Elektro-Servis has gained the experience and confidence to meet any challenge posed by the launch of new models in the market.

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Established in 2020, On Solutions is a customer-centric company specializing in elevating customer experiences and retention. Their comprehensive range of services includes loyalty programs, in-depth market analysis using metrics like NPS and CSI, and efficient online/offline customer service. Additionally, they excel in social media management, online order handling, and tele- sales. Notably, On Solutions manages Happy, Albania’s largest loyalty program, boasting over 500,000 members. Through Happy, they effectively connect businesses with a vast network of loyal customers, fostering enduring engagement and relationships. With a core focus on customer satisfaction and loyalty, On Solutions emerges as a dependable partner for businesses aiming to optimize customer relationships, enhance marketing strategies, and drive growth in Albania’s competitive market landscape.

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