Privacy Policy

Last updated: September 16, 2021

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to BALFIN Group, St ‘Papa Gjon Pali II’, ABA Business Center, 11th Floor.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Albania
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to BALFIN Group, accessible from www.balfin.al
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: All About Cookies by TermsFeed.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

LABEL: Canada · Residential

A residential development in the centre of Langley City, in Metro Vancouver. Designed as a six-
storey wood-frame building, it will offer 114 units that balance comfort and functionality.

SPEC LINE: Residential · €37 million · 7,437 m²

BALFIN Group’s first venture in Canada, on West 54th Avenue in Vancouver just west of the Cambie Corridor. The development features 32 thoughtfully designed townhouse units in a quiet
residential neighbourhood.

SPEC LINE: Residential · €33 million · 3,751 m²

A large-scale development blending affordable housing with retail in a single structure: 168 apartments and approximately 15,000 sq ft of commercial space, supporting both housing need and
local economic growth.

SPEC LINE: Mixed Use · $50 million · 114,240 sq ft

81 new affordable housing units in one of New York’s most in-demand areas, currently under construction. The development emphasises sustainable, community-focused growth and contributes to the Bronx’s ongoing revitalisation.

SPEC LINE: Multifamily · $17.5 million · 55,080 sq ft

A residential development in the Bronx, New York, focused on affordability and community well- being: 51 affordable housing units with a dedicated daycare on the ground floor and a sustainable
green roof.

SPEC LINE: Multifamily · $16 million · 34,680 sq ft

A Class A office building in Morristown, New Jersey, home to some of the largest international financial institutions. On a lot of over 160,000 m² it offers 40,000 m² of office space with a conference room, gym, game room, lounge, full-service café, and over 1,600 parking spaces.

SPEC LINE: Premier Commercial Building · $122 million · 40,000 m²

Contemporary living inside the Skopje East Gate development. Ten residential blocks with 672 units are set among expansive green areas and walkable spaces — 15 minutes from Skopje Airport, 10
from the city centre, and 5 from the University Campus.

SPEC LINE: Residential Complex · €16.3 million · 23,163 m²

Sustainable, ecologically designed residences by a lake amid the forests of Gmunden in Upper Austria. Suited to both permanent living and vacation use, the project offers tranquility and nature
without giving up access to urban amenities.

SPEC LINE: Residential · €10 million · 1,651 m² NFA

A luxurious vacation home in Gmunden, perched atop Sunny Hill with views over Lake Traunsee and the town below — a private, serene escape in one of Austria’s most captivating destinations.

SPEC LINE: Luxury Residential & Vacation · €10 million · 715 m²

A residential building in central Vienna between the historic centre and a main transport hub, blending apartments with Class A office space. ANDEA embodies Balfin Austria’s approach to transforming existing buildings into projects with a new identity.

SPEC LINE: Offices & Luxury residential · €23 million · 2,152 m² NFA

A luxurious gated community in Vienna’s prestigious 19th district, nestled in greenery with views over the city. Recognised by leading real estate companies as one of Vienna’s highest-quality developments of 2024.

SPEC LINE: Luxurious Residential · €10 million · 953 m²

A luxury residential complex near Traunsee Lake in Gmunden, offering modern living spaces with lake views in a serene setting. As Balfin Austria’s first completed project, it opened a series of luxury investments in the Gmunden tourist area.

SPEC LINE: Residential Complex · €6.8 million · 1,575 m² NFA

A new residential development in the heart of Vienna for the middle-market segment, offering functional and affordable units for families and buyers seeking a balanced lifestyle, in a quiet, family- friendly area with excellent transport connections.

SPEC LINE: Residential Complex · €23 million · 4,105 m² NFA

A modern residential and business complex in Tirana, minutes from QTU and Skanderbeg Square. Across 444,000 m² it combines 7–9 storey residential buildings with sports facilities, a school, kindergarten, health centre, and extensive green space, plus over 113,730 m² of underground area.

SPEC LINE: Residential & Business Complex · €292 million · 450,291 m²

A lakeside residential community in the hills of Farka, designed so every home maximises its lake views. Upscale villas and apartments sit around a central piazza with essential services and avrecreational park, with direct access to Farka Lake’s ‘Lungolago’ and quick connections to central Tirana.

SPEC LINE: Luxurious villas and apartments · €216 million · 139,435 m²

Albania’s first exclusive villa complex, in Farka, 8 km from central Tirana. Each villa is crafted to harmonise with the landscape, with panoramic views of Petrela Castle and Mount Dajti. Rolling Hills 2 continues the phase-one success with neoclassical-style villas built around comfort and privacy.

SPEC LINE: Exclusive villa complex · €100 million · 97,880 m²

A mixed-use urban development in the heart of Vlora with 800 premium apartments overlooking the sea, marina, and mountains, and the first world-class marina in the region. It also includes two internationally acclaimed hotels — among them the first 5-star Marriott on the Albanian coast — plus 150 branded residences. Designed by Belgian firm XDGA, it is the first project in Albania to receive global EDGE certification for a mixed urban residential complex.

A fully sold residential complex in the greenery of the Hamallaj area, and a premier Adriatic destination for several years. Its proximity to the main residential centres means residents use it year-round rather than only in summer.

SPEC LINE: 67,000 m² construction area · €40 million investment

A high-end residential and tourism development in Tale, Lezhë, where the Mat River delta meets the Adriatic. The resort combines villas and apartments with hospitality components, built to international standards and planned around long-term environmental and infrastructure considerations.
Established in 2022 in partnership with Milšped Group, M-ONE combines international logistics expertise with advanced last-mile delivery. It provides nationwide distribution across Albania through modern technology and optimised processes, giving businesses of every size a flexible and dependable delivery service.

Resort Estate Management is an integrated platform specialising in the management of premium projects in Albania. REM shapes management strategy from the concept stage, sets property and service standards that hold from day one of operations, orchestrates operators and services in line with each community charter, and develops tailored products and experiences for every destination.

Kiabi is a French fashion brand offering affordable, stylish clothing for the whole family, known for inclusive collections and trend-conscious design. BALFIN Group represents Kiabi in the Western Balkans, bringing the brand to new markets through modern retail spaces and omnichannel shopping.

Located within the Vlora Marina development, the upcoming Marriott Hotel will bring 150 rooms and Marriott International’s hospitality standards to Albania’s southern coast, with signature dining, concierge service, and state-of-the-art fitness and leisure facilities. Part of a larger mixed-use scheme with a yacht marina and branded residences, it is set to become a new icon of five-star hospitality in the Mediterranean.

BALFIN Group’s flagship investment in Albanian tourism, on the Ionian coastline. Green Coast
combines premium residences and touristic facilities with a beachfront promenade, restaurants, a
shopping gallery, sports centres, and a health facility — all around Albania’s first and only Blue Flag
beach.

SPEC LINE: Phase 1: 78,908 m² · €126 million · Completed | Phase 2: 347,225 m² · €656 million · Ongoing | Phase 3:
76,641 m² · €114 million · Ongoing

HyperActive in Kosovo brings an innovative approach to family entertainment, with go-karts, laser tag, AR bowling, escape rooms, soft play zones, and interactive games for all ages. With €34 million earmarked for the Balkans and expansion planned into Albania, North Macedonia, Austria, and Germany, HyperActive is creating spaces that encourage connection and shared experiences across generations.

Tirana Business University, supported by BALFIN Group, is a leading private academic institution developing future professionals in business and technology. By aligning its programs with industry demand, TBU bridges the gap between education and the job market and prepares a new generation of skilled leaders for Albania and the region.

Stella Mare is the exclusive representative of Maersk Line and Seago Line in Albania, Kosovo, and North Macedonia. Specialising in containerised shipping, it provides global transport connections with weekly services through the Port of Durrës, including the fastest refrigerated shipping from South America and customised logistics from Asian and European ports.

A joint venture between BALFIN Group and Milšped Group, Milšped Albania provides end-to-end logistics: warehousing, distribution, customs clearance, e-commerce services, and international transport by road, air, sea, and rail. Its regional network across the Western Balkans serves global partners including Coca-Cola, Philip Morris, Geodis, MSC, DHL, and H&M.

Tirana Logistic Park is one of Albania’s largest and most modern logistics facilities, strategically located between Rinas International Airport and the Port of Durrës. Across 36,000 m² it offers warehousing, inventory management, local distribution, freight forwarding, and value-added services such as packaging, processing, and labelling — a hub enabling faster regional and international trade.

Happy is BALFIN Group's fintech platform, licensed under Albania's financial services regulations. Established in 2020, it has grown beyond loyalty into electronic payment processing, digital wallets, Buy Now Pay Later credit, and the issuance of electronic money. Through its consumer app and all- in-one POS and kiosk systems for business clients, Happy provides an end-to-end digital ecosystem for modern financial transactions.
Founded in 1996, Tirana Bank is the first privately-owned bank in Albania, with 35 branches across the country and a wide ATM network. Since joining BALFIN Group in 2019 it has entered a new phase of growth: total assets surpassed €1.9 billion by the end of 2025, with record profitability and loan portfolio growth outperforming industry averages. In 2025 it was named Best Bank in Albania by Euromoney and Bank of the Year Albania by The Banker.
Founded in 2023, Balfin Asset Management goes beyond traditional property management by shaping and operating high-end destinations with a strong tourism and lifestyle focus. It integrates asset management, operations, and destination development to drive long-term value and a fulfilling guest experience. The company oversees over 50,000 m² of hospitality and commercial spaces, delivering more than 20 tailored services, including strategic consulting on mix use development, operations leadership, and commercial concept development. Flagship projects include Galeria by TEG, La Vista, Green Coast, Green Coast Promenade, and Vala Mar Coastline. With a client-centered and integrated approach, Balfin Asset Management & Hospitality delivers exceptional value in Albania’s growing hospitality, lifestyle, and mixed-use development sectors.
Established in 2020, West Park is Albania's pioneer in retail parks, introducing the "big box" concept: multiple retailers, entertainment, and dining in modern facilities with convenient parking. Its first location in Korça set a new regional standard, and the company is now expanding to further cities in Albania and North Macedonia with a strong focus on sustainable, eco-friendly solutions.

Established in 2007, ACREM is Albania’s leading real estate and commercial asset management company. It brought international management standards to the local market and today manages premier shopping centres including TEG and QTU, as well as residential properties, logistics parks, and office space — improving operational efficiency, customer experience, and asset value across the portfolio.

The first and only lifestyle centre on the Albanian Riviera, La Vista is a commercial and leisure destination inside Green Coast Resort, blending retail, dining, and entertainment into a modern Mediterranean setting. Spread over 17,717 m² across two levels, it hosts restaurants, cafés, shops, clubs, and recreation areas, with parking for residents and visitors.

The first and only shopping centre on the Albanian Riviera, Galeria by TEG sits within Green Coast Resort and offers a curated selection of mid to high-end fashion and dining brands. Conceived as a leisure hub blending global retail with local culture, it is designed to enhance the Mediterranean lifestyle of the southern coast.

West Park in Korça opened in August 2022 as the first retail park of its kind in BALFIN Group’s Albanian portfolio. Its brand mix is built around daily lifestyle needs — food, toys, electronics, fashion, and home interior — across 5,500 m² of gross leasable area, serving as both a shopping destination and a catalyst for regional development.

East Gate Mall is Skopje’s newest urban centre and the region’s first fifth-generation shopping destination. Across 160,000 m² of total area it houses 220 stores and over 600 brands, 20 of them exclusive to the region, on five levels of retail, dining, and entertainment with 2,000 parking spaces — 62,000 m² of gross leasable area and 8.2 million visitors a year.

TEG is the largest and most diverse shopping destination in Albania, bringing together exclusive brands, entertainment areas, restaurants, and cafés in an eco-friendly design built around natural light and solar energy. With 56,000 m² of gross leasable area, it attracts more than 10.5 million visitors a year.

Opened in 2005, QTU (Universe Shopping Centre) was Albania’s first shopping centre and a turning point in the country’s retail evolution. From fashion and electronics to dining and entertainment, and anchored by Neptun, Jumbo, and SPAR Hypermarket, it spans 29,000 m² of gross leasable area and welcomes over 7.1 million visitors a year.

real estates

Founded in 2018, Balfin Real Estate supports clients across the full property lifecycle with sales, marketing, property advisory, and customer relationship management. The company manages 25 projects and an elite portfolio of premium properties valued at €1.3 billion, with an annual sell-out of approximately €170 million in 2024. It operates in Albania, Kosovo, North Macedonia, Switzerland, Austria, and the United States, and works with 37 international agency partners.

construction

With over two decades of expertise, Balfin Construction is one of Albania’s leading forces in modern construction, delivering residential, commercial, industrial, and touristic projects of varying complexity. Signature completed projects — Green Coast, Vala Mar Residences, Rolling Hills Luxury Residences, QTU, and TEG — show the company’s combination of functionality, innovation, and architectural quality.

canada

Balfin Canada marks the Group’s entry into the Canadian real estate market, delivering residential solutions tailored to local needs. Working with experienced local developers, the company is building its first project in Vancouver and a second development in Langley City, reinforcing BALFIN Group’s long-term presence in North America.

Founded in 2018, Balfin Austria invests in real estate that pairs distinctive architectural design with the highest quality standards. Operating through its subsidiaries, the company has developed six projects in Vienna and Upper Austria, each aligned with European sustainability benchmarks

Founded in 2023, Balfin Americas is building a portfolio of six key projects in the United States, including a Class A commercial property in New Jersey and several residential developments in New York. The projects prioritise affordable housing, local economic development, and high-quality living spaces, with thoughtful design and community-oriented planning at their centre.

skopje

Skopje East Gate is the visionary company behind North Macedonia’s first integrated mixed-use project, Skopje East Gate. Combining East Gate Mall, East Gate Living residential complex, and East Gate Business offices, the development delivers a 360- degree urban lifestyle. The project transforms the heart of Skopje with modern retail, residential, and business spaces, reflecting BALFIN Group’s commitment to shaping vibrant, future-ready city environments across the Western Balkans.

Green Coast develops and manages premium tourism and residential assets along Albania’s Ionian Riviera. Its flagship destination brings together exclusive villas, a beachfront promenade, Galeria by TEG, and Albania’s first Blue Flag-certified beach, extended by the Green Coast Hotel – MGallery Collection by Accor and a curated selection of dining, wellness, and entertainment venues.

 

Founded in 2002 as Mane TCI and reshaped in 2022 into an investment company, Balfin Development creates and manages some of Albania’s most prestigious residential, tourism, industrial, and commercial projects — among them Green Coast Resort & Residences, Vala Mar Residences, Rolling Hills Luxury Residences, Vlora Marina, and Univers City. The company also revitalises underused areas, turning them into self-sustaining communities with parks, recreational spaces, and educational facilities.

Established in Vienna in 1993, Alba-Trade GmbH distributes consumer electronics, telecommunications, and household electronic goods. The company holds exclusive distribution rights for Samsung and Xiaomi in the Western Balkans and is an official Samsung online reseller in Austria, combining decades of expertise with a deep reading of regional market dynamics.
Established in 2020, Happy specialises in customer experience and retention. Its services span loyalty programs, market analysis using NPS and CSI, online and offline customer care, social media management, order handling, and tele-sales. Happy manages the Happy Loyalty program in Albania as part of a wider regional ecosystem of around 700,000 members across Albania, Kosovo, and North Macedonia — the largest platform of its kind in the region.

Fuego is a trusted consumer electronics brand in the Western Balkans, offering white and brown goods designed for everyday household needs. Combining modern design with reliability and practical functionality, Fuego has built a strong regional presence around dependable performance, usability, and value.

Flying Tiger Copenhagen is a Danish lifestyle brand known for affordable, playful products that inspire creativity and joy, from home décor to stationery and toys. Through its strategic partnership with BALFIN Group, the brand is expanding across the Western Balkans with 50 stores planned in Albania, Kosovo, North Macedonia, Bosnia and Herzegovina, Serbia, and Montenegro.
Kid Zone Network, part of BALFIN Group, is the franchise partner of Jumbo S.A. in Albania (2011), Kosovo (2014), Bosnia and Herzegovina (2017), and Montenegro (2019). With 30 superstores across the region and €100 million in sales in 2024, it is one of the region's leading retail brands. Its assortment spans home goods, toys, baby items, seasonal and decorative products, and stationery — over 30,000 items combining distinctive design with competitive prices.

Valamar Tale is a high-end residential and tourism development in Tale, Lezhë, where the Mat River delta meets the Adriatic coastline. The project covers the design, construction, and operation of a resort of villas, apartments, and hospitality components, built to international standards and planned around long-term environmental and infrastructure considerations.

 

A leading retailer of consumer electronics and home appliances in the Western Balkans. Founded in Albania in 1993, Neptun expanded to North Macedonia in 1998, Kosovo in 2007, and Bosnia and Herzegovina in 2024. Today it operates 101 stores alongside a growing e-commerce platform, integrating both into a single omnichannel experience. A cross-border loyalty program and franchise opportunities support its continued expansion.
Founded in 2008, Elektro-Servis is a leading provider of household and electronic appliance maintenance in Albania, with operations in North Macedonia and Kosovo. As the exclusive after- sales partner of Neptun International, it holds servicing rights for global brands including Samsung, LG, Sony, and Beko. Its certified technicians keep customers supported long after purchase.