Green Coast Hotel-MGallery Collection, part of BALFIN GROUP is a unique hotel offering a luxurious escape along the pristine shores of Caesar’s Beach with crystal-clear Ionian waters with 131 elegantly designed guest rooms including 4 luxury & 1 presidential suite, modern architecture, and a focus on sustainability. The hotel includes various F&B spaces consisting in an à la carte restaurant, a destination lobby bar, a pool bar with a direct access to the beach area, meetings, Conference & Exhibition spaces consisting in 2 meetings rooms with a total capacity of up to 100 guests welcoming corporates & institutions to organize high-level events of the same certified standards as anywhere else in Europe. Also, well-being spaces including an infinity heated outdoor pool, a SPA, gym & fitness spaces & a private-beach area.
BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries, Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people.
Job Position: F&B Director
Department: Food & Beverage
Location: Green Coast, Palasë, Vlorë
Type of employment: Permanent
Job Summary:
The F&B Director is responsible for leading all food and beverage operations at Green Coast Hotel–MGallery Collection, ensuring exceptional guest experiences, consistent luxury service standards, effective financial performance, and operational excellence. The role oversees restaurants, bars, banqueting, and in-room dining as applicable, while developing the F&B team and ensuring compliance with hotel, Accor/MGallery, hygiene, and safety requirements.
About MGallery
MGallery selects unique properties with passion to gather them into a unique collection of hotels where captivating stories are lived and shared. With more than 100 hotels around the world, each MGallery tells a unique story inspired by the location. From bespoke design and sensorial mixology to well-being dedicated to everyday self-care, MGallery hotels are places where guests can enjoy a lavish travel experience.
Main Responsibilities and Duties:
1. Food & Beverage Operations & Guest Experience:
- Direct daily operations across the hotel’s restaurants, bars, pool and beach service, banqueting, and other F&B outlets, as applicable.
- Maintain consistently high food, beverage, and service standards in line with the hotel’s luxury positioning and MGallery brand requirements.
- Develop and implement departmental service procedures, quality controls, and guest experience improvement plans.
- Collaborate with the Executive Chef and culinary team on menus, product quality, presentation, and outlet concepts.
- Review guest feedback, resolve service concerns promptly, and drive continuous improvement in guest satisfaction.
- Ensure efficient coordination with Front Office, Sales, Events, Housekeeping, Finance, and other hotel departments.
- Plan operational readiness for seasonal demand, special events, private functions, and peak occupancy periods.
2. Financial Performance & Cost Control:
- Prepare and manage F&B operating budgets, forecasts, revenue targets, and departmental business plans.
- Monitor outlet profitability, food and beverage costs, wastage, stock levels, and purchasing controls.
- Analyze sales and operational reports, identify variances, and implement measures to improve productivity and margins.
- Collaborate with Finance, Purchasing, Sales, and Revenue teams on pricing, promotions, inventory, and commercial opportunities.
3. People Management & Training:
- Lead, coach, and develop F&B managers, supervisors, and team members, fostering accountability and a positive service culture.
- Oversee staffing plans, schedules, recruitment input, performance reviews, and succession development within the department.
- Ensure service training, product knowledge, and continuous skills development for F&B colleagues.
- Promote teamwork, professional appearance, guest-focused behavior, and consistent application of hotel policies.
4. Compliance, Quality & Strategic Development:
- Ensure adherence to HACCP, food safety, sanitation, occupational health and safety, licensing, and applicable local regulations.
- Conduct regular outlet inspections, support audits, and follow up on corrective actions and preventive maintenance needs.
- Develop innovative dining experiences, seasonal concepts, and commercial initiatives that reinforce the hotel’s identity.
Required Qualifications:
Education & Experience:
- Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a related field is preferred.
- At least 5 years of progressive food and beverage management experience, including a senior leadership role.
- Previous experience in a luxury hotel or resort and in multi-outlet F&B operations is strongly preferred.
Technical Skills:
- Strong knowledge of restaurant, bar, banquet, and hospitality service operations and luxury guest experience standards.
- Proven ability in F&B budgeting, P&L management, cost control, inventory, forecasting, and revenue optimization.
- Working knowledge of HACCP, food hygiene, occupational safety, and applicable hospitality regulations.
- Proficiency with POS systems, Microsoft Office, and hotel operational reporting tools.
Soft Skills:
- Excellent leadership, coaching, delegation, and team-development skills.
- Strong commercial judgment, analytical ability, and solution-oriented decision-making.
- Outstanding guest relations, communication, and interpersonal skills.
- Excellent command of English; Albanian and additional languages are an advantage.
- Ability to perform effectively under pressure and manage multiple outlets during high-demand periods.
- Professional presentation, attention to detail, flexibility, and commitment to service excellence.
Work Conditions:
Green Coast Hotel-MGallery Collection is an equal opportunity employer that offers a professional and dynamic work environment, an attractive compensation and benefits package, and opportunities to fully develop your professional potential.
Method of Application:
All interested parties can apply by sending their CV and motivation letter to this email address: HR.GreenCoast.MGALLERY@accor.com
Application deadline: 30.11.2026
* All applications will be treated confidentially and in accordance with applicable personal data protection legislation.
