Kid Zone shpk, a well-known retail company operating in Albania since 2011 as part of the BALFIN Group, offers a wide range of over 30,000 products, making it a recognized brand that meets the needs of all demographic groups. With 29 stores across the region, including Kosovo, Montenegro, and Bosnia-Herzegovina, JUMBO is known for European-quality products, a wide assortment, and competitive prices.
Balkan Finance Investment Group (BALFIN) is one of the largest and most successful investment groups in the Western Balkans. BALFIN Group operates in Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, and the USA, employing around 5,000 people. Its activities include real estate, wholesale and retail, banking, asset management, media, education, and logistics. BALFIN Group continues to grow sustainably, positively impacting communities through economic development, employment opportunities, innovation, and social investments.
Position: Store Manager
Department: Retail
Reports to: Area Manager
Location: Tiranë
A Store Manager is responsible for managing and coordinating all operational processes and decision-making within the store. The role ensures the correct implementation of company standards, sales optimization, increased store performance, professional development of the team, and strong brand presence in the eyes of customers by delivering excellent service that exceeds customer expectations.
Continuously monitors the operations of all store departments, including cash registers, warehouse, and sales floor.
- Ensures the achievement of sales targets through effective management of operations, customer service, and product presentation.
- Oversees the daily operation of the store, coordinates the team, and ensures the implementation of company standards and procedures.
- Controls stock on the sales floor and in the warehouse, monitors product movements, and places orders to ensure optimal product availability.
- Organizes staff schedules, trains employees, provides feedback, and supports professional development to improve team performance.
- Supervises cash handling procedures, transaction accuracy, and compliance with financial and security standards.
- Ensures proper product display and implementation of merchandising policies, as well as price accuracy.
- Ensures a positive customer experience and manages complaints or problematic situations.
- Monitors competition, prepares reports, and contributes to decision-making to improve store performance.
Requirements
- Higher education degree
- At least two years of management experience (Retail experience is an advantage)
- Knowledge of English and/or other foreign languages
- Advanced knowledge of Microsoft Office package
Other Qualifications:
- Ability to work under pressure and meet deadlines.
- Strong organizational and managerial skills.
- Quality- and performance-oriented.
- High integrity and strict adherence to rules and standards.
- Monitoring and motivational skills.
- Ability to use work tools effectively.
- Excellent communication and teamwork skills.
- Ability to handle diverse situations.
- Ability to provide efficient customer service at all times.
How to Apply:
All interested parties can apply by sending their CV to this email address: hr@jumbo.al
Application Deadline: 28/09/2026
* All applications will be treated with complete confidentiality according to law no. 9887 decided by the Albanian Parliament on “Personal Data Protection”.
